At Grace Helen Jewelry, we want you to love your pieces. If something isn’t quite right, we have a clear and fair return process.

You may return items within 14 days of delivery for a refund.

• Items must be in original packaging

• Items must be in the same condition you received them

Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.

To start a return, contact our support team within 7 days of delivery. Returns sent without prior approval cannot be accepted.

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will make it right with a replacement or refund at no extra cost.

Once your return is approved and we receive the item, we’ll process your refund to the original payment method. Processing times vary by bank and payment provider, but we’ll keep you updated.

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We know plans can change. That’s why you may request a cancellation of your order within 8 hours of purchase.

After 8 hours, orders cannot be canceled.

All cancellation requests must be submitted by contacting our support team.

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By placing an order on our website, you agree to our Shipping, Cancellation, and Return & Refund Policies.